Privacy Policy

Introduction

Welcome to https://mercedes-ventilated-seat-repair.dentrepair-talk.com (hereafter referred to as “Mercedes Ventilated Seat Repair” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy details our practices regarding the collection, storage, access, and handling of personal information in accordance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s ConnectiCUT Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to, our website, mobile applications, services, and products offered under the Mercedes Ventilated Seat Repair brand. However, please be advised that this policy does not extend to third-party platforms, applications, or services accessible through links on our site, as these entities have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy governs your interactions with us when:

You utilize our applications and services as an authorized user.
You visit any of our websites linked to this Privacy Statement.
You receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data, including:

Account Information: Details required to create and manage your user account, such as usernames, passwords, and contact preferences.
Payment Information: Transaction details needed for processing payments, including credit/debit card numbers, expiration dates, and billing addresses.
Financial Information: Data related to your financial status or transactions with us, such as banking information or payment history.
Purchase Information: Records of products or services you have purchased from us, including order numbers, quantities, and delivery details.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, or advertising IDs.
Location Data: Information about your physical location when you interact with our services, collected through GPS signals or similar technologies.
Feedback: Comments, reviews, and responses provided by users regarding our products and services.
Social Media Information: Details obtained from social media platforms when users choose to connect their accounts with us for seamless experiences.
Product Information: Data about the products you interact with on our platform, including preferences, usage patterns, and product recommendations.

We collect this information through various methods, such as user input forms, online interactions, browser cookies, and automated technologies like analytics tools. Additionally, third parties may share personal data with us for specific purposes, always subject to their respective privacy policies.

Cookies

We employ cookies to enhance your experience on our platform and gather analytics. Cookies are small text files stored on your device that serve different purposes:

Strictly Necessary: These cookies enable core features like login, account management, and website navigation.
Preference: They remember user preferences and settings to personalize content.
Analytics: Used by our analytics tools to collect information about how you interact with our site, helping us improve its performance.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary based on the type of data and the purpose for collection:

Account information is retained until your account is active or until you request its deletion.
Payment and financial data are stored securely for a period after the transaction to facilitate dispute resolution, accounting, and tax compliance.
Purchase history may be kept for longer periods to personalize future shopping experiences and for legal record-keeping.

Once the retention period expires or upon your request, we delete or anonymize the personal data to ensure it is no longer identifiable.

Security Measures

We implement robust organizational and technical safeguards to protect your personal data from unauthorized access, use, or disclosure. These measures include:

Encrypted Communication: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
Secure Third-Party Processing: We engage secure third-party service providers to process sensitive data on our behalf, ensuring they adhere to strict privacy and security standards.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us immediately, and we will take appropriate steps to rectify the issue.

Your Rights

Depending on your jurisdiction and local data protection laws, you may have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you, along with information about how it is being used.
Rectification: The right to have inaccurate or incomplete personal data corrected.
Erasure (Right to be Forgotten): In certain cases, you can ask for the deletion of your personal data, unless we have a legitimate reason to retain it.
Restriction: You may request restrictions on processing your data in specific circumstances, such as when contesting its accuracy or legality.
Portability: The ability to receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Objecting to the processing of your data for direct marketing or other purposes.
Non-Discrimination: You have the right to be free from discrimination when exercising any of these rights.

To exercise these rights or for data-related inquiries, please contact our Data Protection Officer via email at [email protected] or by postal mail at:

Mercedes Ventilated Seat Repair
Data Privacy Team
[Address]

Changes to Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically for any updates.

Contact Information

For all privacy-related matters, including inquiries, unsubscribe requests, or data access/correction queries, please contact us at:

Email: [email protected]
Postal Mail: Mercedes Ventilated Seat Repair, Privacy Team, [Address]